Refund policy

RAREBINO — REFUND & RETURN POLICY

At Rarebino, we take pride in delivering premium-quality products built with purpose and individuality. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and in original condition
  • Have all original tags attached
  • Be returned in its original packaging
  • Include proof of purchase or order confirmation

To begin a return request, please contact us at:

officialrarebinobrand@gmail.com

Once your return request has been reviewed and approved, Rarebino will provide you with detailed return instructions, including the return shipping address.

Please note:

  • Customers are responsible for all return shipping costs
  • Return shipping fees are paid out of pocket by the customer
  • We do not provide prepaid return labels unless the item received is incorrect or faulty
  • Returns sent without prior approval will not be accepted


Damaged, Faulty, or Incorrect Items

Please inspect your order immediately upon arrival.

If your item arrives damaged, defective, or if you receive the wrong product, contact us as soon as possible at:

officialrarebinobrand@gmail.com

Our team will assess the issue and work quickly to resolve it.


Non-Returnable Items

Certain products cannot be returned, including:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Personal care items
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.


Exchanges

Rarebino does not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Return the original item (once approved)
  2. Place a new order separately


European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification.

Returned items must still meet all standard return eligibility requirements:

  • Unworn and unused
  • Original tags attached
  • Original packaging included
  • Proof of purchase provided


Refunds

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or payment provider may require additional time to finalize the transaction

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact:

officialrarebinobrand@gmail.com